If you have ever had your car in the shop for repairs, you know how inconvenient it can be to be without a vehicle. However, Subaru’s loaner car program can alleviate some of the stress by providing customers with a temporary car while their own is being worked on. In this article, we will take a deeper look into Subaru’s loaner car program, what it offers, and how it can benefit both the dealership and the customer.
What is a Loaner Car?
A loaner car is a vehicle provided by a dealership or repair shop for temporary use by a customer while their own car is being serviced or repaired. Instead of renting a car, the dealership or repair shop will provide a loaner vehicle to the customer at little or no cost. This provides a more convenient solution for the customer, as they do not need to worry about finding alternative transportation while their car is out of commission.
Why Do Dealerships Offer Loaner Cars?
Dealerships offer loaner cars as a way to keep their customers happy and satisfied. It’s no secret that car repairs can be costly and time-consuming, and if the customer is without a vehicle, it can be even more inconvenient. By providing a loaner car, the dealership can make the repair process less stressful for the customer and provide them with a positive experience. Additionally, loaner cars can help increase dealership business as they are a great way to gain repeat customers and referrals.
What Type of Cars Does Subaru Offer in their Loaner Program?
Subaru offers a variety of loaner cars in their program, ranging from sedans to SUVs. The cars are typically new or lightly used and are well-maintained to ensure their reliability. The models offered may vary by dealership, but customers can expect to receive a comparable loaner car to their own vehicle. This ensures that the customer feels comfortable and familiar with the temporary car they are using.
How Can Customers Qualify for a Loaner Vehicle?
To qualify for a loaner vehicle, the customer must make an appointment for repairs or service at a Subaru dealership. They must also meet certain eligibility requirements, which may vary by dealership. Typically, the customer must have a valid driver’s license and insurance, as well as a credit card on file. The dealership may also require a deposit or hold on the credit card in case of any damages or additional expenses.
What Are the Benefits of the Loaner Program?
The loaner car program offers numerous benefits to both the dealership and the customer. For the customer, the loaner car provides a convenient and stress-free solution during the repair process. They do not need to worry about arranging transportation or renting a car, and they can continue with their daily routine as usual. This can lead to increased customer satisfaction and loyalty.
For the dealership, the loaner car program can help boost business and attract new customers. By providing excellent customer service and a positive experience, customers are more likely to return to the dealership for future business. The loaner car program can also differentiate Subaru dealerships from competitors, providing a unique selling point and making them stand out in the market.
What is the Cost Associated with the Loaner Program?
The cost of the loaner program can vary by dealership, but typically customers are only responsible for any repair costs associated with their own vehicle. The loaner car is provided at little or no cost to the customer. However, as mentioned earlier, some dealerships may require a deposit or hold on a credit card in case of any damages or additional expenses.
Q: Are loaner cars provided by Subaru dealerships in all locations?
A: The loaner car program may vary by dealership, so the availability of loaner cars could vary by location. It’s best to confirm with your local Subaru dealership if they offer a loaner program.
Q: Is there a mileage limit on loaner vehicles?
A: The mileage limit may vary by dealership, but typically customers are given an allowance of miles per day. It’s important to clarify this with the dealership before receiving the loaner car.
Q: Are loaner cars insured?
A: Yes, loaner cars are insured by the dealership. However, customers are responsible for any damages or accidents that occur during the time they are using the car.
Subaru’s loaner car program is a great way to provide customers with convenience and reliability during the repair process. By offering a temporary vehicle, customers can go about their daily routines without worrying about transportation. Additionally, the loaner program can help boost business and attract new customers for the dealership. Overall, Subaru’s loaner program is a valuable service that benefits both the customer and the dealership.