How to Write to Subaru: A Guide to Reaching Out to Your Favorite Car Company

Subaru is a Japanese car manufacturer that has been in the industry for over 50 years. Known for its reliable and sturdy vehicles, Subaru has garnered a loyal following of individuals who are passionate about their cars. Whether you’re a long-time Subaru owner or someone who is interested in purchasing one, writing to Subaru can be an effective way to address any concerns or provide feedback to the company. In this article, we’ll guide you through the process of writing to Subaru, including where to find their contact information, the types of inquiries or concerns that can be addressed through writing, and tips on how to increase the chances of receiving a response.

Finding Subaru’s Contact Information

Before you start writing your letter or email to Subaru, you’ll need to know where to send it. Subaru has several ways you can contact them:

  • Phone: If you prefer to speak with someone on the phone, you can call their customer service line at 1-800-SUBARU3 (1-800-782-2783). They are available Monday through Thursday from 7:30 a.m. to 8:00 p.m. EST, Friday from 10:30 a.m. to 5:00 p.m. EST, and Saturday from 9:00 a.m. to 3:30 p.m. EST.

  • Email: To send an email to Subaru, you can use their contact form on their website. Go to and click on "Contact Us" at the bottom of the page. Provide your name, email address, phone number, and a brief message about your inquiry or concern.

  • Mail: If you prefer to write a physical letter, you can send it to Subaru of America, Inc., P.O. Box 9103, One Subaru Drive, Camden, NJ 08101-9876.

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Types of Inquiries or Concerns

Now that you know how to contact Subaru, what types of inquiries or concerns can you address with them? Subaru’s customer service department is equipped to handle a variety of issues, including:

  • Product Inquiries: If you’re interested in a particular model of Subaru or have questions about its features, you can contact Subaru’s customer service for more information.

  • Maintenance Concerns: If you have concerns or issues with your Subaru that require service, you can contact Subaru for assistance. They can provide recommendations for trusted service providers in your area or assist with scheduling a service appointment.

  • Parts and Accessories: If you’re looking for a specific part or accessory for your Subaru, such as floor mats or touch-up paint, contact Subaru’s customer service for recommendations or purchase options.

  • Feedback: If you have any feedback or suggestions for Subaru, positive or negative, they encourage you to reach out and share your thoughts.

Tips for Writing to Subaru

When you’re writing to Subaru, there are a few tips to keep in mind that can increase the chances of receiving a response:

  • Be Clear and Concise: Clearly state your inquiry or concern and provide any necessary details. Be concise and to the point to make it easier for the customer service representative to understand your message.

  • Be Polite and Respectful: Remember that the person on the other end is a human being, and treat them with respect and politeness. Avoid using aggressive or confrontational language.

  • Include Contact Information: Make sure to include your contact information, such as your phone number or email, so that Subaru can get back to you.

  • Be Patient: Subaru receives a high volume of inquiries and may take some time to respond. Be patient and wait at least a week before following up.

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Frequently Asked Questions

Can I contact Subaru for help purchasing a car?

Yes! Subaru’s customer service can provide information on their current lineup of vehicles, including pricing, financing options, and available features.

Is it better to contact Subaru by phone, email, or mail?

The method you choose to contact Subaru is up to personal preference. If you prefer a more immediate response, calling may be the way to go. For a written record of your inquiry, email or mail may be favorable.

How long does it take for Subaru to respond to an inquiry or concern?

Subaru receives a high volume of inquiries, so it may take up to a week to receive a response. If you haven’t heard back in a week, it’s okay to follow up with them.


Writing to Subaru can be a great way to voice your concerns, address any issues, or provide feedback to the company. Whether you choose to reach out by phone, email, or mail, following the tips we’ve provided can increase the chances of receiving a response. So don’t hesitate to contact Subaru and let your voice be heard. Remember, communication is key!

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Joseph Weaver

With a background in engineering and a passion for cars, Joseph brings a unique perspective to our blog. He's particularly interested in the technology and innovation behind Subaru's advanced safety features, and his articles on this topic are always insightful and informative. When he's not writing, he enjoys playing video games and spending time with his family.

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